Purpose of the role: To provide a friendly welcome to visitors to the centre and to telephone enquires, and to assist with administration tasks
Reports to: Development Manager
Description of the project
The centre is a very safe and friendly place for staff, volunteers and clients, with high levels of mutual respect.
The first ‘port of call’ of visitors to the centre or phone enquiries is the volunteer reception desk. The desk is situation at the front door of the centre, and volunteer receptionist provides a friendly welcome to students and visitors, as well as taking phone calls and helping with general administration tasks.
- Use the telephone system to answer and transfer calls
- Present a friendly and professional face for the organisation
- Deal with enquiries
- Greet visitors
- Oversee and maintain reception area (including seating/waiting area) ensuring both are neat and tidy
- Undertake administration tasks e.g. photocopying, laminating, word processing
- Interact with students at the centre
- Abide by the Recovery Republic policies and procedures.
- Maintain an open and non judgemental attitude.
- Maintain appropriate boundaries at all times.
Commitment – All volunteers are asked to agree a specific ‘slot’ each week during which they will volunteer. We ask that volunteers show commitment to the role and only cancel their slot if absolutely necessary (e.g. illness or an interview)
Training and support
- An initial induction is given to all volunteers (one day or two half days) before starting.
- Volunteers are also warmly encouraged to attend training and development events which are held by Recovery Republic several times throughout the year.
- Volunteer meetings are held regularly and are an opportunity to give feedback and contribute ideas, as well as meeting other volunteers
- Volunteers report to the Development Officer who will provide support and opportunities for feedback
Recovery Republic will repay the cost of travel to and from the centre for volunteering sessions.
These are the skills and qualities you need to be a volunteer in this role. We will look at these areas when assessing if you are suitable for this particular role:
- Ability to communicate in English
- Confidence to deal with enquiries on the phone and in person
- Ability to record messages
- Basic computer skills
- Non-judgmental attitude
- Flexibility and patience
- Reliability and willingness to attend regularly
- Ability to relate to a range of people
- Willingness to respond to feedback and constructive criticism
- Reliable, punctual and committed people.
- Good attention to detail and understanding of hygiene standards.
- Lives in the Heywood community
WHAT YOU WILL NOT BE ASKED TO DO
- We won’t ask you to be solely responsible for the care of our service users.
REFERENCES WILL BE ASKED FOR IN ASSOCIATION WITH THIS ROLE.